Tip Jar: Where you get the back story on every tip I make at Beauty U.
Now that there’s only one senior student left in Beauty U’s night program, all bets are officially off on that whole “juniors can’t work on clients until they finish book work” business. Per this helpful commenter, I ask Miss Stacy if the spa will just book less clients until we’re done with Milady’s (about four more weeks, people!) and she rolls her eyes. “You would think, but don’t count on it,” she says.
Cut to tonight: We’re supposed to be reading the chapter on waxing, but Sue is rushed off her feet with facials and waxing appointments. To make it fair, Miss Stacy sets up a rotation of us four juniors (Stephanie, Blanche, me, Meg) so we step out of the classroom in order and nobody ends up feeling like they’re missing the most. Our names are written up on the white board, and whenever we take a client, we’re supposed to erase ourselves from the top of the list and rewrite our names at the bottom.
So. Four* is a middle-aged Indian woman who has been coming to Beauty U for haircuts by the cosmetology students and just got referred over to the spa (way to upsell, Cos Girls). I give her the second facial she’s ever received in her life. I’ll be honest, she’s got some troubled skin. Breakouts and redness on her cheeks, dry patches around her nose, and a few dark spots that she absolutely hates. “What can I do to fix these?” she asks. “Should I try a glycolic peel?”
I pause. I hate glycolic peels. I also hate telling people — especially women of color like Four — that they should try to lighten their brown spots. So, stalling for time, I ask, “What are you using on your skin now?”
“Nothing,” says Four. “Just water and sometimes Vaseline if I feel dry.”
“Okay, let’s start with the basics,” I say. “You should be using a cleanser, toner and moisturizer at home every day. Otherwise, no matter what we do here in the spa, your skin won’t sustain the results. I’d rather get you started on a good home care regimen than dive into one of our most intense treatments. You might find you don’t need to do anything that drastic.”
I mean, if Miss Jenny were still with us, I think she might have cried. This is a word-perfect Esthetician Speech. And Four eats it right up. We do the facial, and as we walk out, she asks me to show her the products she should buy for home use. I sell her a cleanser and a toner on the spot, and she would have bought a moisturizer too, except we’re out of stock. As she checks out, she asks, “Are you sure I can’t do glycolic?”
“Very sure,” I say. “But if you want to upgrade your next service, you might consider our anti-aging facial. It brightens and lifts and everyone loves it.”
She does consider. And books the anti-aging facial, which costs twice as much as the standard European facial. And tips me $5 (20% of her $25 fee). And leaves with a huge smile on her face.
On the one hand, I’m severely glad it was me giving Four her facial, because somebody else might well have signed her on up for the Battery Acid Deluxe Treatment. And when you don’t even wash your face at home, that’s kind of like scheduling a gastric bypass without trying the whole “eat less, move more” approach first.
On the other hand, I have no idea if the home care products will work for Four, or if the fancier anti-aging facial will give her any results. I don’t even know if she needs results, or if she should just work on making peace with the fact that her skin has a lot more shades of brown in it than some people.
I don’t feel good about playing into her insecurities. And I notice even though she smiles, she never quite looks me in the eye.
Current Tip Total = $25
*I’ve decided to dispense with changing names for all the clients and am just going to number them. Let me know if you hate it and I’ll go get a baby name book or something.
[Photo from over here, thank you random interweb.]